A Stress-Free and Welcoming Experience at Queensway Carleton Hospital

Meet Kim and Barry, whose journey to QCH began in Brockville. Navigating a new hospital can often feel overwhelming, but they found the experience stress-free when they arrived. Thanks to the marked signage, including colour-coded wayfinding and floor markers, they had no trouble finding their way.

"From registration to surgery, every interaction was met with professionalism and warmth." Barry expressed his appreciation for the outstanding care provided by Dr. Lee and Jessica. Meanwhile, in the waiting room, Kim noticed the friendliness of the nursing staff, who called patients in with a smile. One gentleman even happily remarked that he had been named before his appointment.

"The welcoming atmosphere extended beyond the examination rooms. Reception staff were helpful and attentive to those approaching the desk, ensuring everyone felt supported." The visitors also noted how happy the staff appeared in their workplace, which was refreshing, especially in today's demanding healthcare environment.

The visitors closed their reflections with a heartfelt message to our team: "Honestly, it was so nice to see because we know how hard you work and your careers are increasingly demanding. We think you're doing amazing work."

To our staff at Queensway Carleton Hospital—thank you for your dedication, compassion, and unwavering commitment to patient care. Your efforts make a difference every day, and stories like this remind us of your positive impact on those who walk through our doors.